Our Commitment to Keep our Friends / Families and Our Team Safe During the COVID-19 Pandemic

April 27, 2020

The Governor of the State of Illinois has issued a ‘shelter in place’ or 'stay at home' order for all non-essential activity.   Speech, language, physical and occupational therapy services are one of the essential healthcare services that have been allowed and encouraged to continue to operate in order to keep our patients healthy and to continue to support their development of crucial skills.   Since April 7th we have offered secure teletherapy for patients to pursue their treatment remotely.  We highly encourage our patients to try teletherapy prior to requesting in-person sessions.  Starting May 4th, we will re-open our office for limited in-person occupational and physical therapy sessions.  Please contact Kristin at 630.929.0122 to schedule teletherapy or in-person evaluation and/or treatment. 

Screening Procedures

Prior to receiving treatment, we will offer to perform a temperature check using a no touch infrared thermometer. In addition, every patient will be asked screening questions to determine:

1.  If in the past 72 hours, your child has had any of the following symptoms: fever*, cough, sore throat, headache, diarrhea, vomiting, or skin rash

2.  If your child has traveled outside of the US in the past 14 days

3.  If your child has had close contact with a person confirmed to have the COVID-19 coronavirus

* We will offer a forehead thermometer to take your child's temperature.

** If the answer is yes to any of the questions, we will work to reschedule your appointment.

*** Call 911 if you have a medical emergency.

Limiting Number of Visitors in our Office

We are limiting the number of children and adults in our office.  Appointments will be spaced apart to allow for cleaning between sessions.  We will request parents / caregivers to wait in the building's atrium or their car.  We will allow only one adult in our waiting room at at time.  

Protecting the Children and our Team in our Office 

We continue to frequently clean and sanitize surfaces and toys with CDC-approved cleaning agents.  Our team is practicing good hand hygiene and we will require children to wash or sanitize their hands upon entry into our office.  We will provide disposable face masks and other personal protective equipment (PPE) to our team.  We will encourage the children to also wear a mask or face-covering and we will offer a mask to any adults who enter our office.  Only one child and one therapist will be in one room.  

We are offering Teletherapy using ZOOM video-conferencing and we encourage all patients to try teletherapy...

Here are some things you can do to prepare for your child's Teletherapy sessions: 

1.  Contact your INSURANCE company to verify benefits - if you still have questions after speaking with them, send me an email and I'll be glad to follow-up.  

2.  CLEAN OUT a room and SET UP a tablewith a chair for your child to sit next to the computer. 

3.  SET-UP your COMPUTER with a camera and wi-fi, open the screen at least 5 minutes prior to the scheduled session.

4.  Make sure a PARENT of CAREGIVER will be available to sit next to your child for 30-50 minutes during teletherapy - this will be a requirement for most children ages 10 and younger.  We will work together to decide if your child has enough focus and attention to benefit from teletherapy without a caregiver present. 

5.  If your child will be doing speech and language teletherapy, please consider getting an inexpensive headset with microphone.  
We will be using a similar headset so that your child will hear us clearly.

6.  Have TOYS and FAVORITE OBJECTS / GAMES / BOOKS / PICTURES ready to share with the therapist.  She will also text or email you the day prior to request you have certain things ready. 

7.  Make a VISUAL SCHEDULE  - your child's therapist can show you how or you can use the ChoiceWorks app